Description
Saarthi.ai provides a platform and service to automate and improve inbound and outbound calls and chats, with multilingual AI assistants and conversation analytics.
Enterprise communications whether in-house or outsourced is broken. It is handled by low skilled and heavily worked customer reps, or narrow automation. Web-based self-serve services are in English. The entire value chain of QA, Admin, and Agents is already crippled with the volume it has to manage each day. Customer service is already compromised. These macroeconomic factors will further break the backbone of enterprise communications. The end-user is either exasperated with Customer service or completely excluded from the benefits of business and govt. services due to barriers of intuitiveness or language. Optimal outsourcing whilst maintaining inclusive experiences through frugal automation is a necessity.
The outsourced customer communications market is growing at a 6% CAGR from 2019-2024 to $110 Bn. Adjacent markets – Contact Center Analytics growing at 16% to $ 1.4 Bn by 2022, The global unified communications market size is expected to reach USD 167.1 billion by 2025, exhibiting a CAGR of 16.8 Saarthi.ai aims to have a 10% share of the combined ~ $200 Bn market size by 2025. Paying Customers – Tune Talk (Air Asia Mobile), Meesho, Pitstop.
The base valuation of the company is INR 17.5 Cr and the cap for the pre-series A CCPS round is at Rupees INR 65 Cr.
The deal leads Mr. Ashok Mittal and Mr. Premdeep Sharma have committed INR 5 lakhs each for this investment.
